natelo AG is a Swiss telecom and electronics retailer founded in 2020, with five physical stores across central Switzerland and our own online shop natelo.ch. We specialise in smartphones, tablets and accessories, both new and professionally refurbished in our own in-house workshop. Every refurbished device passes a 30-point check and ships from Switzerland with a 12-month warranty. Alongside device sales we offer mobile subscriptions, repairs and a device buyback programme.
natelo
Description
About Seller
Company name: natelo AG
Display name: natelo
Street: Emmenweidstrasse 58
Post code: 6020
City: Emmenbrücke
Country: Switzerland
Email: logistics@natelo.ch
Phone: +41415114053
Tax identification number: CHE-279.195.910 MWST
Commercial register number: CHE-279.195.910
1. Withdrawal Instructions
Under EU consumer law (Directive 2011/83/EU) and the corresponding national implementing legislation, you have a statutory right to withdraw from this contract within 14 days without giving any reason. As this purchase was made via refurbed, this period is extended to 30 days, beginning on the day on which you (or a third party other than the carrier and indicated by you) took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e‑mail) to:
natelo AG
Emmenweidstrasse 58, 6020 Emmenbrücke, Switzerland
+41415114053
logistics@natelo.ch
You may also exercise your right of withdrawal online at www.refurbed.com, where you will find the link to the withdrawal form in the footer. If you use this online option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay by e-mail, containing information on the content of the withdrawal statement as well as the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
Please send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us, to the following address: natelo AG, Emmenweidstrasse 58, 6020 Emmenbrücke, Switzerland. As a general rule, you will bear no direct costs of returning the goods. If the product is a bulky item exceeding the usual shipping dimensions, we may charge you a proportionate share of the return costs; you will be informed of the amount of such costs in advance. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To natelo AG, Emmenweidstrasse 58, 6020 Emmenbrücke, Switzerland, +41415114053, logistics@natelo.ch:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the supply of the following goods (*):
- Ordered on (*)/received on (*):
- Name of the consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate
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